Terms & Conditions

1. Information

Information contained within this website is correct at the time of publishing; text and photographs are copyright Oastbrook Estates Limited.

2. Restrictions on Sale

We cannot sell alcohol to anyone under the age of 18. When placing an order you will be required to confirm that you are at least 18 years old and that you are not buying alcohol for someone who is under 18 years old.

We ask that you ensure there is someone available at the designated delivery address who is aged 18+ to sign for and take delivery.

3. Gift Vouchers

We offer gift vouchers which are emailed immediately to your recipient with your gift message.

Oastbrook sparkling gift vouchers are valid for 12 months from date of issue and may be used as full or part payment towards any item on sale on our website at the time of redemption. Any unused balance may be used on another occasion, within 12 months of the original voucher.

4. Payment

We require a successful payment transaction before we start to process your order. Payments taken on our website are made via Stripe; you can use any UK credit card other than American Express.

5. Competitions

All social media and email based will be subject to a strict end date and time.  Winners will be chosen at random and announced at a preset date and time.  All prizes will be delivered to a mainland UK address.

These competitions are in no way sponsored, administered, or associated with Instagram Inc, Twitter Inc, or Facebook Inc.  Entrants confirm that they are 18+ and agree to the respective company’s terms of use.

6. Privacy Policy

We value our customers and their security, which is why we do not store credit card details and nor do we share customer details with any third parties.

If you buy from us, or if you sign up to our email newsletter, we may from time to time send you emails containing news and / or special offers. If you do not wish to hear from us any more, you may unsubscribe at any time.

7. Returns

If your order does not meet your needs for any reason, please contact us in the first instance to arrange a return.

If you have simply changed your mind, you can return the items to us at your own cost and we will refund the cost of the wine. If the product is faulty, we will replace at no cost to yourself.

8. Cancellations

In accordance with the Consumer Contracts Regulations, you may cancel your order up to 14 days after receipt of the goods. Please contact us in writing at once if you wish to cancel your order and we will arrange for the goods to be returned to us and for your payment to be returned.

9. Legal Entity

We are incorporated in the UK as Oastbrook Estates Limited.